Блог. Адвокат. Адвокат Молдова, Адвокат Кишинев

The Deloitte Consumer Review

 In this edition of The Deloitte Consumer Review, we are revisiting a theme  explored in our 15th edition: the challenge businesses have in delivering a  positive customer experience. We focus in particular on: customer loyalty.

Introduction

We believe traditional loyalty schemes need a rethink.

Not only because of changing consumer expectations, but also because they have become expensive to run and difficult to unwind. Securing customers' ... Читать дальше »